Suppliers Terms & Conditions

Route62.Online | Suppliers Terms & Conditions (Version 2 – June 2026)

Effective Date: 04 June 2026

1. Introduction & Our Role

Route62.Online operates as a managed multivendor marketplace. We provide the platform, payment processing, escrow protection, order management, and shipping coordination.

Suppliers retain ownership of their products/services and are responsible for fulfillment (packing and handover to courier or local pickup).

We currently offer three partnership options:

  • Option 1 – No website: Full managed service (recommended for most)
  • Option 2 – Has website: We archive + forward traffic to your Route62 shop page
  • Option 3 – High-volume / self-managed: Flat monthly retainer + tiered lower commission (separate agreement)

This document primarily governs Option 1 & 2 partners (7.5% commission model).

2. Commission Structure (Options 1 & 2)

  • Platform commission: 7.5% on the full order value (including VAT where applicable).
  • This includes Yoco gateway fees.
  • Shipping fees are paid directly by the customer and not subject to commission.
  • No monthly platform fees. You only pay when you sell.

Payout Calculation Example Retail price: R1,000 → Customer pays R1,000 + shipping → Route62 commission: R75 (7.5%) → You receive: R925 (minus any applicable deductions below)

3. Onboarding Requirements

To join you must supply:

  • Copy of ID (owner)
  • Proof of business address (FICA)
  • Business logo (250x250px)
  • Shop banner (1400x450px)
  • Bank account details (or FNB e-wallet number)
  • Product information (name, price, description, stock)
  • Minimum 5 clear photos per product (via WhatsApp / OneDrive)
  • Business description / story

We will create your shop page and import products (AI-assisted where possible).

4. Product Listing & Stock Rules

  • You set the final retail price.
  • Prices may not be changed after an order is placed.
  • Stock must be accurate. Orders must be ready for collection/handover within 24 hours (or clearly marked “Made to Order” with stated lead time).
  • 3 stock-related cancellations = suspension.
  • Misleading descriptions or images = immediate suspension.

5. Shipping & Fulfillment (BobGo)

  • We use BobGo as master courier aggregator. Customers choose the best option at checkout and pay shipping directly.
  • You are responsible for:
    • Accurate parcel dimensions & weight (critical)
    • Packing securely
    • Handing parcel to courier / preparing for local pickup within 24 hours
  • Incorrect size/weight data → extra costs deducted from your payout.
  • Local pickup option must be clearly managed by you.

6. Order Processing & Escrow Protection

  1. Customer places order and pays Route62.Online.
  2. You receive notification via WhatsApp + Fluent Board.
  3. You fulfill (pack & handover).
  4. Once delivery / pickup is confirmed:
    • 48-hour buyer complaint window starts.
    • Funds held in escrow.
  5. No complaint after 48 hours → payout released to you within 72 hours total.
  6. All payouts reconciled monthly with full report.

7. Refunds, Returns & Disputes

  • 48-hour inspection window after delivery/pickup.
  • Buyer pays return shipping for non-defective returns.
  • Defective / incorrect items: Supplier responsible for replacement + return shipping.
  • Problematic suppliers (repeated issues) → 3-strike policy → removal from platform.
  • We act as mediator but final resolution rests with supplier accountability.

Full details in our Refund & Returns Policy.

8. Vendor Responsibilities

  • Maintain stock accuracy and quality.
  • Respond to order notifications promptly.
  • Handle customer service queries (we provide oversight and templates).
  • Comply with all South African consumer laws (CPA, etc.).
  • Not sell prohibited or counterfeit goods.

9. Platform Rights

  • We may suspend or remove any supplier for breach of these terms.
  • We reserve the right to adjust commission rates with 30 days’ notice.
  • Intellectual property (product images, descriptions) granted to us for platform use.

10. Payment & Tax

  • You are responsible for your own tax obligations (VAT, income tax, etc.).
  • We provide monthly statements and reconcile payments from our dedicated escrow account.
  • Funds never mix with Route62 operational accounts.

11. Termination

  • Either party may terminate with 14 days’ written notice.
  • Upon termination, outstanding orders will still be fulfilled and paid per normal process.

Acceptance By registering as a supplier or listing products on Route62.Online, you agree to these Terms & Conditions.