Suppliers Terms & Conditions

1. Shop Validation & Membership Requirements

1.1 To become a Route62.Online Supplier, you must provide the following:

1.1.1 A copy of the owner’s ID.
1.1.2 Proof of business address where product pickup or service takes place (FICA document).
1.1.3 A shop logo in electronic format (250 x 250px).
1.1.4 A shop banner or a photo to be used as shop banner (1400 x 450px).
1.1.5 A street view photo of the pickup or service location.
1.1.6 A document confirming bank account details for payment processing OR cell number to be used for FNB E-wallet.
1.1.7 An electronic list of current & past client emails and social media profiles to be used for a one-time “New Member Spotlight” promotion.

1.2 A separate membership is required for each product pickup or service delivery location.

2. Listing Products & Stock Management

2.1 The retail price set by the supplier will be final, and commissions, influencer fees, and voucher discounts will be deducted accordingly. 2.2 Prices cannot be changed after a sale is made. 2.3 Product listings must include a description and at least one image. Any misleading product images or descriptions reported by customers as fraudulent may result in shop suspension. 2.4 Stock availability must be managed. If a product is unavailable for shipping within 24 hours, the order will be canceled and the customer refunded. Suppliers with three stock-related cancellations will be removed from the platform. 2.5 Made to Order products must include an accurate production time in days. If the product is not ready within the stated timeframe, the order will be canceled and refunded. Three violations will result in shop suspension. 2.6 Route62 Online does not guarantee sales for listed products or services.

3. Shipping – Supplier -Controlled

3.1 Suppliers are responsible for their own shipping. Options include:

Flat-rate shipping
Local pickup

3.2 Customers will see the shipping cost upfront at checkout based on the suppliers’s shipping settings. 3.3 If you use fate rate shipping, we require the waybill reference number to notify the client of the parcel’s en route status.

4. Commission Structure

4.1 Route62.Online fees cover Yoco Gateway fees, transaction fees, shop & customer support. Commissions are based on the final all-inclusive selling price for each order.

Commission by Membership Level:

Membership	Commission	Additional Deductions
Basic	5% + Yoco Gateway fees*	None
Biz	5% + Yoco Gateway fees*	5% IF discount voucher was used
Pro	5% + Yoco Gateway fees*	5% IF discount voucher was used + 10% influencer commission IF the sale originated from an influencer tracking link (valid for 90 days)

💡 No Monthly Fees! – Only pay commissions when you make a sale.
💳 Yoco Gateway Fees (currently 3.39%). We use Yoco for secure, instant card payments; Yoco verifies funds upfront, thus ensuring orders only process upon successful payment, giving both shoppers and stores peace of mind. The Yoco fee is based on transaction volume, may decrease as sales grow, and is clearly shown in your order summary.

5. Payment & Fund Release

5.1 Customers have 48 hours after a product has been delivered or picked up to report any issues as proven by tracking code or shop pickup confirmation. If the shopper reports no issues, we will release the funds to the supplier’s bank account within 72 hours. 5.2 Fund release schedule:

5.2.1 Courier delivery – Payment released 72 hours after delivery confirmation.
5.2.2 Local pickup – Payment released 72 hours after customer pickup confirmation.
5.2.3 Service sales – Payment released 72 hours after booking confirmation.
5.2.4 Event ticket sales – Payment released 72 hours after purchase.

6. Refund & Cancellation Policy

Refunds will be issued under the following circumstances: 6.1 The product is out of stock and cannot be fulfilled. 6.2 A Made to Order product was not delivered within the scheduled time. 6.3 The product is defective or damaged and reported by buyer with 48h of delivery. 6.4 The wrong product was delivered, or it does not match the description/photos provided and reported by buyer with 48h of delivery. Join Route62 Online

Basic Member

Commission: 5% Route62.Online fee + Yoco Gateway fees*
Benefits:
- Access to unlimited product listings
- Secure payment processing
- Complete control over shipping settings
- Dedicated shop page on the Route62.Online
- Email enquiry & phone link
- Map to your shop
Payout calculation:
- Your retail price
- – Yoco Gateway fees*
- – 5% Route62.Online fee

Biz Member

Commission: 5% Route62.Online fee + Yoco Gateway fees* + 5% Discount voucher discounts, if used
Benefits:
- All Basic Membership perks
- QR code with link to your shop page to be used in your shop & in print advertising
- Submit a weekly promotions for our Friday morning Route62.Online Weekly newsletter & our social media, Whatsapp & Telegram channels
- Access to your own 5% discount voucher to be used for promotions or rewarding returning customers when they buy from your online shop.
Payout calculation:
- Your retail price
- – Yoco Gateway fees*
- – 5% Route62.Online fee
- – 5% Discount voucher IF used by shopper

Pro Member

Commission: 5% Route62.Online fee + Yoco Gateway fees* + 5% Discount voucher discounts, if used, + 10% influencer commission, if used
Benefits:
- All Biz Membership perks
- We will make your products available to the Route62 Influencers (where they can earn 10% commission on sales and use the 5% discount voucher to motivate visitors to buy from your shop).
- Your own social media, WhatsApp & Telegram channels with weekly promotions posted by our staff
- Your own weekly newsletter
Payout calculation:
- Your retail price
- – Yoco Gateway fees*
- – 5% Route62.Online fee
- – 5% Discount voucher IF used by shopper
- – 10% Influencer commission IF influencer ID is linked to the sale

Note: Pricing is determined by your set retail price. Register Online